Service Department Manager-Commercial Restaurant Equipment
Full Time • Lombard
Responsive recruiter
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
- Competitive salary
- Employee discounts
About City Food Equipment
Since 1985, City Food Equipment has been family owned and operated. If you are looking for a new opportunity where your talents will be put to work in an environment that is family oriented, and friendly, this may be a great opportunity for you! If you are high-energy, motivated and outgoing, we are looking for you to be our Service Department Manager.
Job Summary
Our dedicated service team repairs and maintains all major brands of commercial kitchen equipment, both locally in the Chicagoland area and nationally, ensuring reliable operation for food service professionals.
As the Service Department Manager, you will manage and support our service technicians, ensuring they have all the information, training and resources they need to perform their very best. You will also answer phone calls from our customers, schedule service appointments, respond to calls from Service Techs in the field, meet with customers in person regarding equipment repairs, plan and participate in meetings, calculate and write estimates/quotes, create work orders, and collect cash and credit card payments.
Job Summary
Our dedicated service team repairs and maintains all major brands of commercial kitchen equipment, both locally in the Chicagoland area and nationally, ensuring reliable operation for food service professionals.
As the Service Department Manager, you will manage and support our service technicians, ensuring they have all the information, training and resources they need to perform their very best. You will also answer phone calls from our customers, schedule service appointments, respond to calls from Service Techs in the field, meet with customers in person regarding equipment repairs, plan and participate in meetings, calculate and write estimates/quotes, create work orders, and collect cash and credit card payments.
Responsibilities
The successful candidate must be highly organized with the ability to accurately and timely manage multiple tasks simultaneously in a fast paced environment. The Service Department Manager must have excellent written and verbal communication skills and a friendly demeanor to develop strong work relationships with our customers and team; the ability to interact and communicate with department managers is a must. The location of the office is in the warehouse-service department. Responsibilities also include the following:
The successful candidate must be highly organized with the ability to accurately and timely manage multiple tasks simultaneously in a fast paced environment. The Service Department Manager must have excellent written and verbal communication skills and a friendly demeanor to develop strong work relationships with our customers and team; the ability to interact and communicate with department managers is a must. The location of the office is in the warehouse-service department. Responsibilities also include the following:
- Answer incoming phone calls and schedule service and repair appointments; maintain the up-to-date service calendar
- Organize meetings with service technicians- daily and weekly
- Dispatch service technicians with correct parts for service calls
- Assist customers who enter the warehouse with repair tickets
- Follow up with service technicians and hold accountable on the accuracy of required paperwork for accounting and Parts department and the timeliness of their service calls
- Conduct Performance Reviews and corrective action if necessary
- Performs all other related duties regularly
- Create quotes, invoices, and take customer payments- must be accurate and detailed with invoicing and quoting and payments.
Qualifications
- High school diploma/GED required; Associate’s degree or mechanical training
- 3 years of mechanical experience (Restaurant Equipment, Auto Mechanic, HVAC, etc.)
- Understand machine parts and equipment to create estimates and work orders, calculate labor hours
- 2+ years of supervisory experience and knowledge of managing a department
- Familiarity with standard office equipment such as printers, computer software
- Excellent computer skills and knowledge of Microsoft Word, Excel
- Highly organized with excellent time management skills and the ability to prioritize projects
- Ability to work in a warehouse with temperature fluctuations
- Ability to work in a fast paced environment and multi-task
- Bilingual (Spanish) helpful
Benefits/Perks
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Career Growth Opportunities
Compensation: $22.00 - $25.00 per hour
About Us
City Food Equipment’s restaurant supply store located in Lombard, a village in DuPage County, Illinois, and western suburb approximately 22 miles from Chicago, provides local restauranteurs and other food service establishment owners and operators a convenient place to shop for restaurant equipment and commercial kitchen supplies. The store is open to the public, giving homeowners and home chefs the ability to purchase professional kitchen equipment and supplies at wholesale prices.
Our 45,000 sq. ft Lombard IL store and showroom typically can have up to 1,000 pieces of new and used restaurant equipment on display from some of the industry's most recognized names, such as Hobart, Biro, Berkel, Bizerba, Vulcan, and Alpha commercial cooking and refrigeration. City Food Equipment is one of the nation's largest used restaurant equipment dealers too, specializing in used meat processing, deli, and bakery equipment.
Our 45,000 sq. ft Lombard IL store and showroom typically can have up to 1,000 pieces of new and used restaurant equipment on display from some of the industry's most recognized names, such as Hobart, Biro, Berkel, Bizerba, Vulcan, and Alpha commercial cooking and refrigeration. City Food Equipment is one of the nation's largest used restaurant equipment dealers too, specializing in used meat processing, deli, and bakery equipment.
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